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Terms and Conditions for App

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Terms and Conditions

Last Updated: December 26, 2025

Welcome to Well House Rawdon. These Terms and Conditions (“Terms”) govern your use of our mobile application (the “App”) and the services provided by [Well House Rawdon] (“we,” “us,” or “our”). By creating an account or using the App, you agree to be bound by these Terms.

1. Eligibility & Accounts

  • Age: You must be at least 18 years old to use this App. Users under 18 must have parental or guardian consent.

  • Registration: You agree to provide accurate, current, and complete information during the registration process.

  • Security: You are responsible for safeguarding your password and for all activities that occur under your account.

2. Health & Physical Activity Disclaimer

PLEASE READ CAREFULLY.

  • Inherent Risk: Pilates and Yoga involve physical exertion. By using our App, you acknowledge that such activity carries an inherent risk of injury.

  • Medical Consultation: We strongly recommend you consult a doctor before beginning any new exercise program, especially if you have pre-existing health conditions or are pregnant.

  • Not Medical Advice: The content provided in our online courses is for informational purposes only and does not constitute medical advice or diagnosis.

  • Assumption of Risk: You voluntarily assume all risks associated with the use of our online classes and in-person bookings. Well House Rawdon is not liable for any injuries or health problems you may experience.

3. Bookings and Cancellations

  • Class Bookings: Users may book classes via the App’s timetable interface. Bookings are subject to availability.

  • Cancellation Policy: You must cancel your booking at least 24 hours (as per cancellation policy correct on 26/12/25) before the class start time to receive a credit or refund. Late cancellations or "no-shows" will result in the loss of the class pass credit.

  • Changes: We reserve the right to change instructors or cancel classes due to unforeseen circumstances.

4. Online Classes & Intellectual Property

  • License: We grant you a limited, non-exclusive, non-transferable license to stream our online classes for personal, non-commercial use.

  • Restrictions: You may not download, record, redistribute, or sell any video content or materials found within the App. All content is the sole property of Well House Rawdon.

5. Payments and Subscriptions

  • Billing: Payments are processed through the Apple App Store or Google Play Store or directly through the website. You agree to abide by their respective terms of service.

Privacy Policy

We value your privacy and are committed to protecting your personal data.

6. Information Collection & Use

  • Personal Data: We collect information you provide directly (name, email, health goals) to facilitate class bookings and personalise your experience.

  • No Third-Party Sharing: We do not sell, rent, or share your personal information with any third parties for marketing or any other commercial purposes.

  • Data Security: We implement industry-standard security measures to protect your data from unauthorised access.

  • Data Retention: We retain your information only as long as your account is active or as needed to provide you with services.

7. Limitation of Liability

To the maximum extent permitted by law, Well House Rawdon shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the App or participation in our physical or online classes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the UK.

9. Contact Us

If you have any questions about these Terms, please contact us at jo@wellhouserawdon.co.uk.

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